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Roasting Intelligence (RI)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

Roasting Intelligence (RI) Setup

  • How to allow Roasting Intelligence (RI) to find devices on your network (macOS only)
  • How to install the Roasting Intelligence (RI)
  • Minimum System Requirements
  • Temperature sensors and Data Bridge - Roasting Intelligence (RI) Setup
  • Setting up your label printer in the Roasting Intelligence (RI)
  • How to activate the temperature interpolation (staircase pattern) (Beta)

Customization and Preferences

  • Roasting Intelligence (RI5) Preferences
  • Customizing Roasting Intelligence (RI5)
  • How to change the measurement size in RI5
  • Revising the Replay Assist Preferences
  • How to set the Rate of Rise (RoR) within Roasting Intelligence (RI)

FAQs

  • Why is my Green Inventory lot not showing up in Roasting Intelligence (RI)
  • How to delete the Roasting Intelligence (RI) app cache
  • How to fix the "The program can't start because of API-ms-core-localization-1-2-0.dll is missing"- error
  • How to synchronize the Roasting Intelligence (RI)
  • Why did my internet cut out after setting up a Static IP address
  • What happens when aborting a roast
  • How does the "Temperature based auto-start and end" detection work
  • How does the "Machine event-based auto-start and end of roast detection" work (Beta)
  • How to track airflow or gas while using RI
  • How to offset my temperatures (Temperature Deviation)
  • Why does my roast curve flatline
  • About Rate of Rise (RoR)
  • About the weight loss
  • Sources of Noise
  • The set temperature and Gas control (Giesen machines only)
  • How to report issues to Customer Support via Roasting Intelligence
  • How to export and send the log files to Customer Support via email

Roasting Intelligence (RI) App

  • Using Drum Speed Control & Replay Assist
  • Using Airflow Control & Replay Assist
  • Using Gas Control & Replay Assist
  • How to set comments in Roasting Intelligence (RI)
  • How to use the keyboard shortcuts in Roasting Intelligence (RI)
  • How to zoom while using Roasting Intelligence (RI)
  • How to adjust the roast weights
  • How to switch Reference Profiles during roasting
  • Using Smart Customizable Alerts
  • What is the Between Batch Protocol (BBP)
  • Viewing the Between Batch Protocol (BBP) data during roasting in Roasting Intelligence (RI)
  • Viewing the Between Batch Protocol (BBP) data during post-roast analysis
  • Roasting with Cropster's Control & Replay Assist features
  • Customizing Roast labels
  • Printing Roast labels from Roasting Intelligence (RI)

Artificial Intelligence (AI)

  • Using Smart Predictions
  • How to use the Flick prediction
  • How to use the Bean Curve Prediction
  • How to use the First Crack Prediction

Popular Articles

  1. Getting Started with Cropster Roast
  2. Cropster Cafe Onboarding
  3. Roasting Intelligence (RI5) Preferences
  4. How to install the Roasting Intelligence (RI)
  5. Adding a new roast machine
  6. Roasting Intelligence (RI5) - Getting Started
  7. How to install your BrewBeacon
  8. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  9. How to install the Phidget driver

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

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