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Account & Administration

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

General Account Management
  • Managing the subscription plan
  • How to change my personal user preferences
  • How to change the account preferences
  • How to reset my password
  • How to update the billing information
  • How to set the time zone to reflect the correct time

Roast Account Management
  • Adding a new roast machine
  • Using Supply Network
  • Managing the Daily Roast Update email subscription
  • How to add and remove Roast Technicians

Commerce Account Management
  • How to disconnect my shop integration from Cropster

General User Management
  • How to assign billing permissions
  • How to add and remove users (user permissions)
  • How to replace a user

Roast User Management
  • How to add a guest evaluator to my cupping panel

Popular Articles

  1. Getting Started with Cropster Roast
  2. Cropster Cafe Onboarding
  3. Roasting Intelligence (RI5) Preferences
  4. How to install the Roasting Intelligence (RI)
  5. Adding a new roast machine
  6. Roasting Intelligence (RI5) - Getting Started
  7. How to install your BrewBeacon
  8. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  9. How to install the Phidget driver

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
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  • Scan SLIC QR-Code
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