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Roasting Intelligence

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roast
    Getting Started Inventory Management Sample Management Roast Scheduling Roasting Processes Reporting Troubleshooting
  • Roasting Intelligence
    Getting Started Using Roasting Intelligence Roasting Intelligence AI Features Customization and Preferences Troubleshooting
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    Getting Started Espresso machine connection Cafe Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
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  • Origin
    Getting Started Operations Reporting
  • Quality Control
    Cupping Physical Analysis
  • Sharing & Exporting Cropster Data
  • Account & Administration
    General Account Management General User Management Troubleshooting
+ More

Getting Started

  • Minimum System Requirements
  • How to install Roasting Intelligence
  • How to log in to Roasting Intelligence (RI)
  • How to synchronize the Roasting Intelligence (RI)
  • Roasting Intelligence (RI5) - Getting Started

Using Roasting Intelligence

  • Using Drum Speed Control & Replay Assist
  • Using Airflow Control & Replay Assist
  • Using Gas Control & Replay Assist
  • How to set comments in Roasting Intelligence (RI)
  • How to use the keyboard shortcuts in Roasting Intelligence (RI)
  • How to zoom while using Roasting Intelligence (RI)
  • How to adjust the roast weights
  • How to switch Reference Profiles during roasting
  • Using Smart Customizable Alerts
  • What is the Between Batch Protocol (BBP)
  • Viewing the Between Batch Protocol (BBP) data during roasting in Roasting Intelligence (RI)
  • Viewing the Between Batch Protocol (BBP) data during post-roast analysis
  • Roasting with Cropster's Control & Replay Assist features
  • Printing Roast labels from Roasting Intelligence (RI)
  • How to allow Roasting Intelligence (RI) to find devices on your network (macOS only)
  • Temperature sensors and Data Bridge - Roasting Intelligence (RI) Setup
  • Setting up your label printer in the Roasting Intelligence (RI)
  • How to activate the temperature interpolation (staircase pattern) (Beta)
  • How does the "Temperature based auto-start and end" detection work
  • About the weight loss
  • About Rate of Rise (RoR)
  • How does the "Machine event-based auto-start and end of roast detection" work (Beta)
  • How to track airflow or gas while using RI

Roasting Intelligence AI Features

  • Using Smart Predictions
  • How to use the Bean Curve Prediction
  • How to use the First Crack Prediction
  • How to use the Flick prediction

Customization and Preferences

  • Roasting Intelligence Preferences
  • Customizing Roasting Intelligence (RI5)
  • How to change the measurement size in RI5
  • Revising the Replay Assist Preferences
  • Customizing Roast labels
  • How to set the Rate of Rise within Roasting Intelligence

Troubleshooting

Popular Articles

  1. How to install WCH Driver (ch341)
  2. How to verify the WiFi network frequency
  3. How to allow remote control via TeamViewer (macOS only)
  4. Getting Started with Cropster Roast
  5. How to install the Phidget driver
  6. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  7. Roasting Intelligence Preferences
  8. How to identify the type of the Thermocouple
  9. Adding a new roast machine

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

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  • Scan SLIC QR-Code
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