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Cafe

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roast
    Getting Started Inventory Management Sample Management Roast Scheduling Roasting Processes Reporting Troubleshooting
  • Roasting Intelligence
    Getting Started Using Roasting Intelligence Roasting Intelligence AI Features Customization and Preferences Troubleshooting
  • Cafe
    Getting Started Espresso machine connection Cafe Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Origin
    Getting Started Operations Reporting
  • Quality Control
    Cupping Physical Analysis
  • Sharing & Exporting Cropster Data
  • Account & Administration
    General Account Management General User Management Troubleshooting
+ More

Getting Started
  • Cropster Cafe Onboarding
  • Managing the Weekly Cafe Updates email subscription
  • Setting the Cafe dashboard as your Cropster dashboard

Espresso machine connection
  • How to add a new espresso machine

Cafe Operations
  • Utilizing the Location-based user permissions
  • Setting up and Managing Cafe Tasks
  • Using the new Cafe Location Dashboard

Cafe Telemetry
  • Using Cafe Radar
  • Using the Telemetry Insights for connected espresso machines
  • Using Cafe's Consistency Report
  • Using the Brews table
  • Data Insights - Cafe Telemetry

Cafe Inventory
  • Using the Cafe Inventory Insights Overview page
  • Using the Cafe Menu
  • How to upload POS Data
  • Using Cafe's Production Report
  • Data Insights - Inventory Insights
  • How to compare your current and past data on the Cafe Inventory overview page

Recipe Management
  • Dialing in with Cropster Cafe
  • How to customize the Brew logging parameters
  • Creating Recipes
  • Managing Recipes

Assets Management
  • Creating Stations
  • Managing Equipment
  • How to link Tasks to connected equipment
  • Using the Assets overview page

Troubleshooting
  • Troubleshooting your BrewBeacon Connection
  • The BrewBeacon LED States
  • How to verify the WiFi network frequency
  • How to disconnect your espresso machine from BrewBeacon
  • How to resolve POS Data upload issues

Popular Articles

  1. How to install WCH Driver (ch341)
  2. How to allow remote control via TeamViewer (macOS only)
  3. How to verify the WiFi network frequency
  4. Getting Started with Cropster Roast
  5. How to install the Phidget driver
  6. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  7. Roasting Intelligence Preferences
  8. How to identify the type of the Thermocouple
  9. Adding a new roast machine

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
  • Create SLIC QR-Code
  • Scan SLIC QR-Code
  • Connect your Roast Machine
  • Sign up for RMM Beta Program
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