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Commerce

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roast
    Getting Started Inventory Management Sample Management Roast Scheduling Roasting Processes Reporting Troubleshooting
  • Roasting Intelligence
    Getting Started Using Roasting Intelligence Roasting Intelligence AI Features Customization and Preferences Troubleshooting
  • Cafe
    Getting Started Espresso machine connection Cafe Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Origin
    Getting Started Operations Reporting
  • Quality Control
    Cupping Physical Analysis
  • Sharing & Exporting Cropster Data
  • Account & Administration
    General Account Management General User Management Troubleshooting
+ More

Getting Started

  • Getting Started with Cropster Commerce
  • Setting up the ShipStation Integration for Commerce
  • Setting up the Shopify integration for Commerce
  • How to switch to ShipStation
  • Setting up the WooCommerce/Beans Integration for Commerce
  • How to use SKUs
  • How to add Grind styles
  • How to disconnect my shop integration from Cropster

Product Management

  • Creating Products and Product bundles
  • Mapping Products from Shopify and WooCommerce/Beans
  • How to synchronize previously ignored/unlinked Products
  • How to update the mapping options
  • How to add variants to a Product
  • How to unlink Products
  • How to unlink Product bundles
  • How to bulk edit product variant SKUs in Shopify

Order Management

  • Creating Orders manually
  • Understanding External Order Statuses
  • How to filter Orders
  • How to archive Orders
  • Fulfilling Orders

Inventory Management

  • Creating Stock using Packaging Plans and Execution
  • How to manually blend your coffee
  • Managing Roasted Inventory

Reporting

  • Using the Roast Traceability Report

Troubleshooting

  • Unable to delete a Product bundle variant

Popular Articles

  1. How to install WCH Driver (ch341)
  2. How to allow remote control via TeamViewer (macOS only)
  3. How to verify the WiFi network frequency
  4. How to install the Phidget driver
  5. Getting Started with Cropster Roast
  6. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  7. Roasting Intelligence Preferences
  8. Ungrounded vs. grounded thermocouples
  9. How to identify the type of the Thermocouple

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

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