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Commerce

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

Getting Started
  • Getting Started with Cropster Commerce
  • Setting up the ShipStation Integration for Commerce
  • Setting up the Shopify integration for Commerce
  • How to switch to ShipStation
  • Setting up the WooCommerce/Beans Integration for Commerce
  • How to use SKUs
  • How to add Grind styles

Product Management
  • Creating Products and Product bundles
  • Mapping Products from Shopify and WooCommerce/Beans
  • How to synchronize previously ignored/unlinked Products
  • How to update the mapping options
  • How to add variants to a Product
  • How to unlink Products
  • How to unlink Product bundles
  • How to bulk edit product variant SKUs in Shopify

Order Management
  • Creating Orders manually
  • Understanding External Order Statuses
  • How to filter Orders
  • How to archive Orders
  • Fulfilling Orders

Inventory Management
  • Creating Stock using Packaging Plans and Execution
  • How to manually blend your coffee
  • Managing Roasted Inventory

Reporting
  • Using the Roast Traceability Report

Troubleshooting
  • Unable to delete a Product bundle variant

Popular Articles

  1. Getting Started with Cropster Roast
  2. Cropster Cafe Onboarding
  3. Roasting Intelligence (RI5) Preferences
  4. Adding a new roast machine
  5. How to install the Roasting Intelligence (RI)
  6. Roasting Intelligence (RI5) - Getting Started
  7. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  8. How to install your BrewBeacon
  9. How to install the Phidget driver

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
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  • Scan SLIC QR-Code
  • Connect your Roast Machine
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