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Roast

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roast
    Getting Started Inventory Management Sample Management Roast Scheduling Roasting Processes Reporting Troubleshooting
  • Roasting Intelligence
    Getting Started Using Roasting Intelligence Roasting Intelligence AI Features Customization and Preferences Troubleshooting
  • Cafe
    Getting Started Espresso machine connection Cafe Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Origin
    Getting Started Operations Reporting
  • Quality Control
    Cupping Physical Analysis
  • Sharing & Exporting Cropster Data
  • Account & Administration
    General Account Management General User Management Troubleshooting
+ More

Getting Started

  • Getting Started with Cropster Roast
  • Adding a new roast machine
  • Managing Locations
  • Setting up and Managing Tasks
  • Fulfilling Tasks
  • Managing the Daily Roast Update email subscription
  • How to add and remove Roast Technicians

Inventory Management

  • Using Projects
  • Managing Green Inventory
  • Managing currency and adding value to the Green Inventory
  • Managing consumed lots
  • Adding custom varieties
  • How to adjust the weight of my lots
  • How to set up the Green Inventory overview page for a physical inventory count
  • How to add backup green inventory to a single-origin Profile
  • Using the new (Green) Inventory overview page

Sample Management

  • How to take Samples
  • Managing Samples
  • How to transfer Samples to the (Green) Inventory
  • Using Classifications
  • How to use the Sensorial History
  • Printing Sample Labels (SLIC)
  • How to import sample information to Cropster using SLIC
  • Sharing lot information using SLIC (for Coffee Traders)

Roast Scheduling

  • How to schedule a Post-roast blend
  • Setting up a Roast schedule (for single origins and pre-roast blends)

Roasting Processes

  • Managing Profiles
  • Managing Profile groups
  • How to create a Post-roast blend
  • How to create a Pre-roast blend
  • How to archive a Profile
  • Bulk-archiving inactive Profiles
  • Setting a Reference Curve
  • How to access the History of References
  • How to create a roast online (Curve Designer)
  • How to edit a completed roast
  • How to roast without a Profile
  • Using Roast Goals
  • Using the new Roast overview page

Reporting

  • Using the Roast Compare Report
  • Using the Roast Goal Report
  • Using the Task Report
  • Using the (Green) Inventory Report
  • Using the Production Report
  • Using the Quality Compare Report

Troubleshooting

  • How to remove empty columns from the new Green Inventory overview page
  • Green lot is unavailable when editing the lot used on a completed roast

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  8. Roasting Intelligence (RI5) Preferences
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Contact

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