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Troubleshooting

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
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General

  • How to clear the browser cache
  • How to download TeamViewer for Cropster remote support
  • How to allow remote control via TeamViewer (macOS only)
  • Green lot is unavailable when editing the lot used on a completed roast
  • How to remove empty columns from the new Green Inventory overview page

Roasting Intelligence (RI)

  • RI installation - Troubleshooting "Windows protected your PC"
  • Troubleshooting Roasting Intelligence (RI) syncing issues
  • Readouts in Roasting Intelligence (RI) appear as squares
  • How to resolve jumbled text issues in Roasting Intelligence (RI)
  • Why are all temperature values negative on Roasting Intelligence
  • Troubleshooting Roasting Intelligence (RI) connection issues ("No sources connected")
  • How to troubleshoot electrical interference (noise)
  • How to find the 'CropsterRoastingIntelligence' folder on your computer

Roast machine connections

  • How to find the DNS name and IP address (Probat)
  • Why can I only see the Bean temperature and Gas value in RI (Probat)
  • How to troubleshoot temperature deviation (Phidgets setup)
  • Multi-barrel setup doesn't display temperatures
  • Troubleshooting Arc Roasters (multi barrel)
  • Troubleshooting Carmomaq Laboratto (multi barrel)

Popular Articles

  1. Getting Started with Cropster Roast
  2. Cropster Cafe Onboarding
  3. Roasting Intelligence (RI5) Preferences
  4. Adding a new roast machine
  5. How to install the Roasting Intelligence (RI)
  6. How to install the Phidget driver
  7. Roasting Intelligence (RI5) - Getting Started
  8. How to install your BrewBeacon
  9. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup

Contact

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