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General

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

General

  • How to clear the browser cache
  • How to download TeamViewer for Cropster remote support
  • How to allow remote control via TeamViewer (macOS only)
  • Green lot is unavailable when editing the lot used on a completed roast
  • How to remove empty columns from the new Green Inventory overview page

Popular Articles

  1. Getting Started with Cropster Roast
  2. Cropster Cafe Onboarding
  3. Roasting Intelligence (RI5) Preferences
  4. Adding a new roast machine
  5. How to install the Roasting Intelligence (RI)
  6. Roasting Intelligence (RI5) - Getting Started
  7. How to install your BrewBeacon
  8. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  9. How to install the Phidget driver

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

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