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FAQs

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

FAQs

  • Why is my Green Inventory lot not showing up in Roasting Intelligence (RI)
  • How to delete the Roasting Intelligence (RI) app cache
  • How to fix the "The program can't start because of API-ms-core-localization-1-2-0.dll is missing"- error
  • How to synchronize the Roasting Intelligence (RI)
  • Why did my internet cut out after setting up a Static IP address
  • What happens when aborting a roast
  • How does the "Temperature based auto-start and end" detection work
  • How does the "Machine event-based auto-start and end of roast detection" work (Beta)
  • How to track airflow or gas while using RI
  • How to offset my temperatures (Temperature Deviation)
  • Why does my roast curve flatline
  • About Rate of Rise (RoR)
  • About the weight loss
  • Sources of Noise
  • The set temperature and Gas control (Giesen machines only)
  • How to report issues to Customer Support via Roasting Intelligence
  • How to export and send the log files to Customer Support via email

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  6. Roasting Intelligence (RI5) - Getting Started
  7. How to install your BrewBeacon
  8. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  9. How to install the Phidget driver

Contact

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