How to update the billing information
This article explains how to set up your billing information via the Stripe Customer Portal for a simplified monthly payment process of your Cropster subscription.
Table of Contents
You need to have billing permission to perform the steps outlined in this article
What's new?
From now on, you can access your invoice via the Stripe Customer Portal.
With Stripe, you can simplify your monthly payment process and will also be able to:
- View and download your invoices and receipts.
- View your subscription plan: You can view your actual payment status at the top of the page.
- Add new and remove payment methods: The available payment methods depend on your location.
Viewing invoices
By following the steps below, you can view your invoices via the Stripe Customer Portal:
- Log in to the online platform C-sar.
- Click on the
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Gear icon and navigate to the Billing page. -
Navigate to the bottom of the page. Under the Billing information section, click on Go to Customer Portal.
- You will reach the Stripe Customer Portal within seconds.
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If you click on the items of the listin the Invoice History section, you can view your previous and current invoices. You can also download the invoices and the receipts in PDF format.
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In case you would like to view any of your previous invoices, you will be directed to the page below. Here you can download your invoice and also your receipt in PDF format.
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In case you would like to view your actual invoice, you will be directed to the page below. Click on the Invoice on the top right of the page, and you can download your actual invoice in PDF format.
If your invoice is past due, you'll receive a notification on the opening page of the Stripe Customer Portal. In case you haven't set a default payment method yet, you can choose how you'd like to pay here.
By confirming your payment, you allow Cropster to charge your card for this payment and future payments under our terms.
Editing billing information
By completing the steps below, you can edit your billing information via the Stripe Customer Portal:
- Log in to the online platform C-sar.
- Click on the Gear icon and navigate to the Billing page.
- Navigate to the bottom of the page. Under the Billing information section, click on Go to Customer Portal.
- You will reach the Stripe customer portal within seconds.
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By clicking on +Add payment method at the Payment Method section, you can add a new card or payment method to your account. The first payment method you added will automatically be your default payment method until you add a new one and mark that as default.
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Later on, you can also select which payment method you wish to Make default or Delete by clicking on "..." next to the selected payment method.
By providing your payment information, you allow Cropster to charge your card for future payments on their terms.
It means Cropster will deduct the amount of your monthly subscription from the card or via the payment method you marked as default.
Payment options
You will only see payment options applicable to your region.
If you have questions regarding your billing, please contact hello@cropster.com.
FAQs
Can I access my invoices from before 2022?
Yes, you can. Old invoices from before 2022 are stored in case you need them at some point.
If you have questions regarding your old invoices, please contact accounting@cropster.com.
How can I remove/change my payment method?
You can add, change, and remove payment methods at the Payment Method section on the Stripe Customer Portal.
Regarding further questions in connection with the Stripe Customer Portal, you can contact Stripe support.
Congratulations! You are now ready to set up and manage your billing information.
Your opinion matters. If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com.