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Troubleshooting
  • Connecting your roast machine
    • Plug&Play connectors
    • Alternative connection options
    • Sample & Multi-barrel roasters
    • Temperature sensors
    • Drivers
  • Connecting your espresso machine
  • Getting Started
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  • Using Cropster
    • Day to day operations
    • Cafe management
    • Brewing
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    • Roasting
    • Order & Production management
    • Inventory management
    • Sample management
    • Reporting
    • Post-harvest processing
  • Roasting Intelligence (RI)
    • FAQ
    • App
    • Setup
    • Artificial Intelligence (AI)
  • Troubleshooting
    • Roast machine connections
    • Espresso machine connections
  • Commerce - Beta
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      1. Helpdesk : Cropster
      2. Troubleshooting
      • Connecting your roast machine
        • Plug&Play connectors
        • Alternative connection options
        • Sample & Multi-barrel roasters
        • Temperature sensors
        • Drivers
      • Connecting your espresso machine
      • Getting Started
      • Account & Administration
        • Subscription
        • Account preferences
        • Account management
        • Sharing & exporting data
      • Using Cropster
        • Day to day operations
        • Cafe management
        • Brewing
        • Quality control
        • Roasting
        • Order & Production management
        • Inventory management
        • Sample management
        • Reporting
        • Post-harvest processing
      • Roasting Intelligence (RI)
        • FAQ
        • App
        • Setup
        • Artificial Intelligence (AI)
      • Troubleshooting
        • Roast machine connections
        • Espresso machine connections
      • Commerce - Beta

      Troubleshooting

      • How to download TeamViewer for Cropster remote support
      • How to allow remote control via TeamViewer (Mac only)
      • How to clear browser cache
      • Ambient data is not showing up in graph form
      • How to replace the AmbientSensor battery
      • Green lot is unavailable when editing the lot used on a completed roast

      Roast machine connections

      • Why are all temperature values negative on Roasting Intelligence
      • Why can I only see the Bean temperature and Gas value in the RI (Probat)
      • No temperatures are shown in the RI (MacOS)
      • Multi Barrel setup doesn't display temperatures
      • No "Open in IKAWA app" button appears in API settings
      • Troubleshooting Arc Roasters (multi barrel)
      • Troubleshooting Carmomaq Laboratto (multi barrel)
      • How to find the DNS name and IP address (Probat)
      See more

      Espresso machine connections

      • Troubleshoot your BrewBeacon Connection (beta)
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