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Account & Administration

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roast
    Getting Started Inventory Management Sample Management Roast Scheduling Roasting Processes Reporting Troubleshooting
  • Roasting Intelligence
    Getting Started Using Roasting Intelligence Roasting Intelligence AI Features Customization and Preferences Troubleshooting
  • Cafe
    Getting Started Espresso machine connection Cafe Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Origin
    Getting Started Operations Reporting
  • Quality Control
    Cupping Physical Analysis
  • Sharing & Exporting Cropster Data
  • Account & Administration
    General Account Management General User Management Troubleshooting
+ More

General Account Management
  • Managing the subscription plan
  • How to change my personal user preferences
  • How to change the account preferences
  • How to update the billing information

General User Management
  • How to assign billing permissions
  • How to add and remove users (user permissions)
  • How to replace a user

Troubleshooting
  • How to clear the browser cache
  • How to reset my password
  • How to set the time zone to reflect the correct time
  • How to download TeamViewer for Cropster remote support
  • How to allow remote control via TeamViewer (macOS only)

Popular Articles

  1. How to install WCH Driver (ch341)
  2. How to allow remote control via TeamViewer (macOS only)
  3. How to verify the WiFi network frequency
  4. How to install the Phidget driver
  5. Getting Started with Cropster Roast
  6. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  7. Roasting Intelligence Preferences
  8. Ungrounded vs. grounded thermocouples
  9. How to identify the type of the Thermocouple

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
  • Create SLIC QR-Code
  • Scan SLIC QR-Code
  • Connect your Roast Machine
  • Sign up for RMM Beta Program
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