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Troubleshooting

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
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  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roast
    Getting Started Inventory Management Sample Management Roast Scheduling Roasting Processes Reporting Troubleshooting
  • Roasting Intelligence
    Getting Started Using Roasting Intelligence Roasting Intelligence AI Features Customization and Preferences Troubleshooting
  • Cafe
    Getting Started Espresso machine connection Cafe Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Origin
    Getting Started Operations Reporting
  • Quality Control
    Cupping Physical Analysis
  • Sharing & Exporting Cropster Data
  • Account & Administration
    General Account Management General User Management Troubleshooting
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General

  • Why is my Green Inventory lot not showing up in Roasting Intelligence (RI)
  • How to delete the Roasting Intelligence (RI) app cache
  • How to fix the "The program can't start because of API-ms-core-localization-1-2-0.dll is missing"- error
  • Why did my internet cut out after setting up a Static IP address
  • What happens when aborting a roast
  • Why does my roast curve flatline
  • How to report issues to Customer Support via Roasting Intelligence
  • How to export and send the log files to Customer Support via email
  • Sources of Noise
  • How to offset my temperatures (Temperature Deviation)
  • How to find the 'CropsterRoastingIntelligence' folder on your computer
  • How to resolve jumbled text issues in Roasting Intelligence (RI)
  • How to troubleshoot electrical interference (noise)
  • RI installation - Troubleshooting "Windows protected your PC"
  • Troubleshooting Roasting Intelligence (RI) syncing issues
  • Readouts in Roasting Intelligence (RI) appear as squares
  • Why are all temperature values negative on Roasting Intelligence
  • Troubleshooting Roasting Intelligence (RI) connection issues ("No sources connected")

Roast Machine Connection Issues

  • How to find the DNS name and IP address (Probat)
  • Why can I only see the Bean temperature and Gas value in RI (Probat)
  • How to troubleshoot temperature deviation (Phidgets setup)
  • Multi-barrel setup doesn't display temperatures
  • Troubleshooting Arc Roasters (multi barrel)
  • Troubleshooting Carmomaq Laboratto (multi barrel)
  • The set temperature and Gas control (Giesen roast machines)

Popular Articles

  1. How to install WCH Driver (ch341)
  2. How to allow remote control via TeamViewer (macOS only)
  3. How to verify the WiFi network frequency
  4. How to install the Phidget driver
  5. Getting Started with Cropster Roast
  6. Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup
  7. Ungrounded vs. grounded thermocouples
  8. Roasting Intelligence Preferences
  9. How to identify the type of the Thermocouple

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