Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Cropster Support
English (US)
US English (US)
DE German
  • Home
  • Connecting your roast machine
  • Plug&Play connectors

Roast machines with a preinstalled Phidget (Software only) - Roasting Intelligence (RI) Setup

This manual will explain the setup process of Roasting Intelligence (RI) software on your computer after a Cropster Connector has been installed successfully.

Written by Nikolett Takacs

Updated at August 5th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

Table of Contents

Components of Cropster Roast Supported temperature sensors Roasting Intelligence (RI) Setup Installing the Roasting Intelligence (RI) software Roasting Intelligence (RI) Setup: Thermocouples Roasting Intelligence (RI) Setup: RTD sensors Troubleshooting

By now, the installation of the Cropster hardware should have been completed by your roasting machine manufacturer.

If you have any questions with regards to the hardware installation, please refer to your manufacturer's manual or contact us via support.cropster.com.

 


Components of Cropster Roast


Supported temperature sensors

  • Thermocouples: Cropster supports any ungrounded thermocouples of type J, K, T or E
  • RTD: Cropster supports any Pt100/Pt1000 RTD sensors


Roasting Intelligence (RI) Setup

Installing the Roasting Intelligence (RI) software

  1. Download RI.
  2. Complete the installation process by following the steps provided.
  3. Download the Phidget driver.
  4. Double-click the Cropster icon on your desktop to access RI.
  5. Click the green Login with the browser button.
  6. You will be directed to the C-sar browser. 
  7. Enter your Username* and Password* and click the green Sign in with password button. 
    Use the same credentials that you use to access the online platform C-sar. 
 
 

The images below are for reference and may vary slightly from your screen.

 

 

Roasting Intelligence (RI) Setup: Thermocouples

  1. SelectPreferences > Machine > Configuration
  2. To choose the Roast machine, click on the dropdown menu in the Machine section.
  3. Click the + Add connector option to choose your connector from the dropdown list.
  4. Select Temperature sensor (Ungrounded K/J/E/T-type thermocouples from the dropdown. 
  5. Click Select to add the connector.
  6. Navigate to the Machine > Measurements tab. All supported measurements will be displayed.
  7. To activate the measurements, simply click the green toggle button.
  8. Enable the desired measurements and choose Temperature sensor (Ungrounded K/J/E/T-type thermocouples as the connector type.
  9. (Optional) Change the order of the measurements by using theDrag and Drop icon and move it into position
  10. Select the Channel.
    The channel refers to the port on the Cropster Connector. If the probe wires are connected to port 1, select 1 under the channel. 
  11. Select the Type.
  12. Click Save to finalize the changes.

After saving the changes, RI will automatically restart. If the setup was successful, you will see the temperature values displayed on the right-hand side of the RI screen following the restart.


Roasting Intelligence (RI) Setup: RTD sensors

  1. SelectPreferences > Machine > Configuration
  2. To choose the Roast machine, click on the dropdown menu in the Machine section.
  3. Click the + Add connector option to choose your connector from the dropdown list.
  4. Select Resistance temperature detectors (Pt100/Pt1000 RTDs) from the dropdown. 
  5. Click Select to add the connector.
  6. Navigate to the Machine > Measurements tab. All supported measurements will be displayed.
  7. To activate the measurements, simply click the green toggle button.
  8. Enable the desired measurements and choose Resistance temperature detectors (Pt100/Pt1000 RTDs) as the connector type.
  9. (Optional) Change the order of the measurements by using theDrag and Drop icon and move it into position
  10. Select the Channel.
    The channel refers to the port on the Cropster Connector. If the probe wires are connected to port 1, select 1 under the channel. 
  11. Select the Type of RTD sensors. 

After saving the changes, RI will automatically restart. If the setup was successful, you will see the temperature values displayed on the right-hand side of the RI screen following the restart.

Learn more about the Roasting Intelligence (RI) Preferences. 

 


Troubleshooting

If RI indicates No source connected and/or you cannot see any measurements, please check the following: 

  • Is the Cropster Connector connected to the computer? 
  • Is the Phidgets driver installed?
  • macOS only: has the Phidgets driver been enabled in the Mac's Security & Privacy settings?

If RI shows negative temperature readings, you will have to swap the wires on the board from “G” to “0” (or 1, 2, 3) and the other way around.

 

Congratulations! You have successfully set up the Cropster Roasting Intelligence.

Your opinion matters. If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com. 

phidget roasting intelligence

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Mill City Roasters (with preinstalled Phidget) - Roasting Intelligence (RI) Setup
  • Mill City Roasters MCR Series with Data port/Digital control panel (Digital Control Roasters) - Roasting Intelligence (RI) Setup
  • Mill City Roasters with Delta/Fotek controls (Manual Control Roasters) - Roasting Intelligence (RI) Setup
  • Giesen (from February 2018 onwards) - Roasting Intelligence (RI) Setup

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
  • Create SLIC QR-Code
  • Scan SLIC QR-Code
  • Connect your Roast Machine
  • Sign up for RMM Beta Program
  • About Us
  • Careers
  • Contact
  • Partners
  • Privacy
  • Legal Notice
  • Terms of Service
  • EU Whistleblowing directive
  • Create a Support Ticket
  • Cropster Helpdesk
  • Cropster System Status
  • Product Updates
Expand