Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Cropster Support
English (US)
US English (US)
DE German
  • Home
  • Cafe
  • Troubleshooting

How to resolve POS Data upload issues

This article will clarify the meanings of any error messages you may encounter while uploading your POS Data.

Written by Nikolett Takacs

Updated at July 22nd, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

Table of Contents

The most common error messages and their interpretations

The most common error messages and their interpretations 

Before looking at the error messages, it’s important to review the guidelines for uploading POS Data, especially if you are new to this process.

In this section, we present a compilation of the most common error messages you may encounter, along with practical solutions to help you resolve each issue effectively:

"Could not upload xx.csv. The CSV file is missing some data."

To guarantee the successful processing of your file, it is essential to take the following steps:
 

  • Include the first four required columns:
  1. Date 
  2. SKU 
  3. Name
  4. Quantity 
  • Ensure that the headers don't include any spaces. 

"Could not upload xx.csv. The CSV file contains an invalid date format."

  • When converting files from Excel to CSV, it is important to ensure that the date format is correctly set.
  • The correct date format is YYYY-MM-DD.

"Could not upload xx.csv. The CSV file contains an invalid quantity format."

  • The quantity must be represented as numerical values.
  • If the quantity includes any non-numeric characters, such as text, this will result in an error.

"Could not upload xx.csv. The date range overlaps with at least one existing file for the same location."

  • If you attempt to upload a file that has a date range already present in our system, this error will occur.
  • Before proceeding, please ensure that you have removed the file causing the date range overlap.

"Could not upload xx.csv. File with the same name exists for the given location."

  • To resolve this issue, we suggest renaming your file to ensure it is unique for the specified location.

"Could not upload xx.csv. The CSV file and the selected Cafe Menu do not match."

  • If the Menu item (Name) in the CSV file does not match the corresponding Menu item, this error will occur.
  • The same applies to the SKU; it must also match precisely.

Congratulations! You are now ready to resolve POS Data upload issues.

Your opinion matters. If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com. 

pos data upload problems

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to upload POS Data

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
  • Create SLIC QR-Code
  • Scan SLIC QR-Code
  • Connect your Roast Machine
  • Sign up for RMM Beta Program
  • About Us
  • Careers
  • Contact
  • Partners
  • Privacy
  • Legal Notice
  • Terms of Service
  • EU Whistleblowing directive
  • Create a Support Ticket
  • Cropster Helpdesk
  • Cropster System Status
  • Product Updates
Expand