Device not appearing in the La Marzocco Pro App
This article explains how to proceed when you receive "No available device" error message in the La Marzocco Pro App
Table of Contents
The issue
While you're trying to connect to Cropster Cafe via the La Marzocco Pro App, you receive the following error message: “No available device.”
The solution
This issue is not related to Cropster Cafe. We recommend contacting the La Marzocco Support team to get it resolved.
By following the steps below, you can contact the La Marzocco Support team:
- Navigate to La Marzocco's Support page.
- Click “La Marzocco Support Request”.
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Enter the following information:
* indicates mandatory fields- Name*
- Surname*
- Contact email*
- Country*
- Serial number*
- Model*
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Problem Type*: Select the ‘App and connectivity’ option.
- Select the *Issue
- Description*
- (Optional) Upload a screenshot or screen recording by clicking on Choose File.
- Read the Privacy Policy and check the respective checkbox at ‘I have read and agree to the Privacy Policy’.
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Click Submit form.
Tips and Recommendations
You can find further helpful resources on La Marzocco's FAQ.
Your opinion matters. If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com.