Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Cropster Support
English (US)
US English (US)
DE German
  • Home
  • Roasting Intelligence
  • Troubleshooting
  • Roast Machine Connection Issues

Multi-barrel setup doesn't display temperatures

Written by Nikolett Takacs

Updated at February 24th, 2026

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roast
    Getting Started Inventory Management Sample Management Roast Scheduling Roasting Processes Reporting Troubleshooting
  • Roasting Intelligence
    Getting Started Using Roasting Intelligence Roasting Intelligence AI Features Customization and Preferences Troubleshooting
  • Cafe
    Espresso machine connection Getting Started Cafe Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Origin
    Getting Started Operations Reporting
  • Quality Control
    Cupping Physical Analysis
  • Sharing & Exporting Cropster Data
  • Account & Administration
    General Account Management General User Management Troubleshooting
+ More

Table of Contents

Issue Solution

Issue

Temperature data fails to display when launching Roasting Intelligence via the multi-barrel script, though it appears correctly when the app is started normally.

Solution

You need to check if the Phidgets Web Service has started:

  1. Open Phidget Control Panel.
    • Mac:  In the Finder application, the Phidget control panel is under Applications.
    • Windows: Type the Phidget control panel in the search bar.
  2. Switch to the Network Server tab. 
  3. Enter Cropster as Server Name and 5001 under Port.
  4. Check the Start Automatically on Boot check box and hit the Start Network Server button.
  5. Make sure it says Network Server is running. 
  6. Close the Phidget Control Panel and restart the Roasting Intelligence.

 If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com. 

multi-barrel setup doesn't display temperatures temperature data fails when launching roasting intelligence via the multi-barrel script multi-barrel script

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Why are all temperature values negative on Roasting Intelligence
  • Why can I only see the Bean temperature and Gas value on my Probat roast machine in Roasting Intelligence

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
  • Create SLIC QR-Code
  • Scan SLIC QR-Code
  • Connect your Roast Machine
  • Sign up for RMM Beta Program
  • About Us
  • Careers
  • Contact
  • Partners
  • Privacy
  • Legal Notice
  • Terms of Service
  • EU Whistleblowing directive
  • Create a Support Ticket
  • Cropster Helpdesk
  • Cropster System Status
  • Product Updates
Expand