Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Cropster Support
English (US)
US English (US)
DE German
  • Home
  • Connecting your roast machine
  • Plug&Play connectors

Pratter - Roasting Intelligence Setup (Alpha)

This manual covers the connection of the Pratter roast machine to Cropster's Roasting Intelligence.

Written by Nikolett Takacs

Updated at August 14th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting started
    Origin & Lab Roast
  • Connecting your roast machine
    General information Plug&Play connectors Alternative connection options Sample & Multi-barrel roasters Temperature sensors Drivers
  • Roasting Intelligence (RI)
    Roasting Intelligence (RI) Setup Customization and Preferences FAQs Roasting Intelligence (RI) App Artificial Intelligence (AI)
  • Using Cropster
    Post-Harvest Processing (Origin) Day to Day Operations Inventory Management Sample Management Roasting Order and Production Management Quality Control Reporting Sharing & Exporting Cropster Data
  • Cafe
    Getting Started Espresso machine connection Operations Cafe Telemetry Cafe Inventory Recipe Management Assets Management Troubleshooting
  • Commerce
    Getting Started Product Management Order Management Inventory Management Reporting Troubleshooting
  • Account & Administration
    General Account Management Roast Account Management Commerce Account Management General User Management Roast User Management
  • Troubleshooting
    General Roasting Intelligence (RI) Roast machine connections
+ More

Table of Contents

Specifications Requirements Supported measurements Roasting Intelligence Setup  Installing the Roasting Intelligence (RI) software Establishing the connection to the machine Troubleshooting
 

This roast machine is currently in the Alpha stage of development at Cropster.

Alpha means that we have limited experience with this particular roast machine. The setup instructions below have yet to be confirmed by the manufacturer. Therefore, the configuration in this article may not work across the entire model range.

If you have not received an invitation to join the beta program for this integration, but are keen on participating and testing out this new feature, please sign up here.

Once the connection is established, you may encounter some daily use flaws. It will be necessary to share such feedback with us, so please let us know if you encounter any unexpected behaviour.

We will be happy to assist in resolving any issues you may encounter or propose alternative connection options.

 

 

Specifications

Requirements 

  • USB cable

Supported measurements

  • Bean temperature 
  • Exhaust temperature 


Roasting Intelligence Setup 

Installing the Roasting Intelligence (RI) software 

  1. Download RI.
  2. Complete the installation process by following the steps provided.
  3. Double-click the Cropster icon on your desktop to access RI.
  4. Click the green Login with the browser button.
  5. You will be directed to the C-sar browser. 
  6. Enter your Username* and Password* and click the green Sign in with password button. 
    Use the same credentials that you use to access the online platform C-sar. 
 
 

Establishing the connection to the machine

The images below are for reference and may vary slightly from your screen.

 

Before you begin configuring your roast machine, ensure that you have added it via the online platform C-sar.

 

Before you begin configuring your roast machine, ensure that you have added it via the online platform C-sar.

  1. SelectPreferences > Machine > Configuration
  2. To choose the Roast machine, click on the dropdown menu in the Machine section.
  3. Click the + Add connector option to choose your connector from the dropdown list.
  4. Select Generic Modbus over serial port from the dropdown. 
  5. Click Select to add the connector.
  6. Navigate to the Machine > Measurements tab. All supported measurements will be displayed.
  7. To activate the measurements, simply click the green toggle button.
  8. Enable the desired measurements and choose Generic Modbus over serial port as the connector type.
  9. (Optional) Change the order of the measurements by using theDrag and Drop icon and move it into position
  10. Navigate to the Machine > Configuration tab and click on the Gear icon in the Connector setup section to open and configure more settings.
  11. Copy the settings as shown in the screenshot below, and select the Serial port and Temperature unit:

Operation system

Serial port 

Windows

COMx

macOS

usb.serialx

  1. Click OK.
  2. Click Save to finalize the changes. 

After saving the changes, RI will automatically restart. If the setup was successful, the temperature values will be displayed on the right-hand side of the RI screen following the restart.

Learn more about the Roasting Intelligence (RI) Preferences. 

 

 

Troubleshooting

If RI indicates No source connected and/or you cannot see any measurements, please check the following: 

  • Is the roast machine connected to the computer? 
  • Is the correct serial port within the RI selected?
  • Have you downloaded the driver for the USB serial converter?
  • Are the settings copied correctly?

If you have selected a serial port from the RI, and you receive Sources connected from the bottom-right corner of the RI, but you can't see live temperature readouts, you may not have selected the serial port referring to the roast machine's connection.

 

Driver for the USB serial converter

If you cannot select the correct serial port within the RI's Serial port field, your computer may not have the appropriate driver needed to recognize the serial converter's physical connection.

Please reach out to support.cropster.com, and attach the following information relevant to the USB serial converter used:

  • Brand and model
  • Serial number
  • Picture of the serial converter
  • RI log files

A Cropster representative will assess the information and assist in providing the required driver for the USB serial converter used.

Storage format

The Storage format is determined by the hardware used in the roast machine. If you encounter issues with selecting the Integer (16-bit) option, we suggest trying to select Integer (32-bit).

You can easily select it from the dropdown: 


 


Congratulations! You have successfully set up the Cropster Roasting Intelligence.

Your opinion matters. If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com. 

roasting intelligence

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Air-Motion Roasters - Roasting Intelligence (RI) Setup
  • Toper (with USB port) - Roasting Intelligence (RI) Setup (Beta)
  • T.T.M (with Hanyoung Nux Controller) - Roasting Intelligence (RI) Setup (Alpha)

Contact

USA: +1 916-550-1682

(MON – FRI 8 AM – 5 PM PST)

Contact Us

  • Download Roast Intelligence
  • Create SLIC QR-Code
  • Scan SLIC QR-Code
  • Connect your Roast Machine
  • Sign up for RMM Beta Program
  • About Us
  • Careers
  • Contact
  • Partners
  • Privacy
  • Legal Notice
  • Terms of Service
  • EU Whistleblowing directive
  • Create a Support Ticket
  • Cropster Helpdesk
  • Cropster System Status
  • Product Updates
Expand