Understanding external Order statuses

Table of Contents

Overview Instructions Viewing external order statuses Status mapping by platform

Overview

This article explains how various external shop statuses map to Cropster Commerce. Understanding these statuses helps you prioritize Order fulfillment, identify orders requiring immediate attention, and provide accurate updates to your customers across different sales channels.

Instructions

Viewing external order statuses

Log in to the online platform C-sar.
Navigate to Commerce > Orders.
Locate the External status column.

⚠️ Orders with the status ‘On-hold’ do not sync to the online platform C-sar.

Status mapping by platform

The table below shows how statuses from WooCommerce, Shopify, and ShipStation appear within Cropster.

External Order status in Cropster	WooCommerce	Shopify The new statuses will become accessible only when a fulfillment service is activated in Shopify.	ShipStation
Pending	Pending	Open Restocked Unfulfilled	Awaiting Payment
Processing	Processing	Pending Fulfillment Scheduled In progress Partially fulfilled	Awaiting Shipment
Closed	Completed	Fulfilled	Shipped
Canceled	Canceled, Failed, Refunded, Trash	Request declined	Canceled

External resources guides

For detailed information on how each specific shop manages these statuses, refer to their official documentation:

If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com.

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