Managing the subscription plan

This article explains how to view, upgrade and manage, pause or cancel your subscription plan.

Table of Contents

Viewing and upgrading your current subscription plan Pausing your subscription plan Cancelling your subscription plan

You need to have the Group Administrator's permission to perform the steps outlined in this article.

Viewing and upgrading your current subscription plan

By following the steps below, you can view your current subscription plan:

Log into the online platform C-sar.
Navigate to the Gear icon on the upper right side of the main menu bar.
Select Account by clicking on the dropdown.
Choose Billing information on the left side of the page.
Under Your subscriptions you can view your actual subscription plan.

If you have only one subscription, you are able to change the subscription plan via the online platform C-sar.

If you hold multiple subscriptions, the option to change your subscription plan will be disabled. In this case, please contact hello@cropster.com.

Pausing your subscription plan

By following the steps below, you can pause your subscription plan:

Log into the online platform C-sar.
Navigate to the Gear icon on the upper right side of the main menu bar.
Select Account by clicking on the dropdown.
Choose Billing information on the left side of the page.
Click on Pause or cancel my account.
You can pause your subscription for up to 3 months at no additional cost and keep all your data.
Click on Pause your account.
You need to provide the *Reason for pausing and also the *Pause duration by clicking on the dropdown.
* indicates mandatory fields
Click on Request account pause to finalize the changes.

Once you request to pause your subscription plan, your Account Manager will get in touch with you.

Cancelling your subscription plan

By following the steps below, you can cancel your subscription plan:

Log into the online platform C-sar.
Navigate to the Gear icon on the upper right side of the main menu bar.
Select Account by clicking on the dropdown.
Choose Billing information on the left side of the page.
Click on Cancel account.
You need to provide the *Reason for cancelling by clicking on the dropdown.
* indicates mandatory fields
Click Request cancellation to finalize it.

If you are thinking about cancelling your subscription, we recommend that you submit your request before the beginning of the next billing cycle. The cancellation request may take a few days to process.

Please note that we will not be able to export your data after cancellation.

Congratulations! You are now ready to manage your subscription plan.

Your opinion matters. If you have further questions, feedback or concerns, please submit a support ticket directly from support.cropster.com.

subscription management subscription_plan viewing_and_upgrading_the_subscription_plan pausing_the_subscription cancelling_the_subscription