The issue

You’re ready to roast, but your Green Inventory lots aren't appearing. This article will cover the most common sync issues and provide clear steps to resolve them.

The solution

Several factors can prevent lots from appearing in Roasting Intelligence. This guide outlines these causes and provides step-by-step solutions for each.

To get back to roasting quickly, we recommend checking these common issues first:

1. Inventory weight is 0
2. Lots are not assigned to the same location as the roast machine
3. Lots have not been used for more than 180 days
4. The Sample roaster is not marked as a Production roaster

Inventory weight is 0

If the lot's weight is 0, the lot will not appear in Roasting Intelligence. 
To make the lot appear in Roasting Intelligence, you need to assign a weight higher than 0 to your lot: 

1. Log in to the online platform C-sar.
2. Navigate to (Green) Inventory tab on the main menu bar. You will be directed to the (Green) Inventory overview page.
3. (Optional) To get a complete view of all your lots, click Filters (top right) and add Consumed to the Status field.
   

   

4. Select the lots you wish to roast by clicking the checkboxes.
5. Click Adjust weight.
   

   

6. In the New weight field, enter your preferred amount.
7. Click Update weight.
   

   

8. Return to Roasting Intelligence and click Synchronize to view the lot.

Lots are not assigned to the same location as the roast machine

1. Log in to the online platform C-sar.
2. Navigate to the (Green) Inventory tab on the main menu bar. You will be directed to the (Green) Inventory overview page.
3. Select the desired lot by clicking on its ID tag.
4. The lot's location is listed under the General Information section.
   

   

5. To change the location, click Manage and select Warehouse Distribution.
   

   

6.  You will now enter the quantity you wish to move to the desired location and click Update.

 

Tips and Recommendations

You can manage locations directly from the (Green) Inventory overview page. Check the box next to the lot you want to update and click the Warehouse distribution button.

 

 

Lots have not been used for more than 180 days

To optimize performance, any lot without activity in the last 180 days is excluded from the Roasting Intelligence sync.
To "activate" your lots, make an edit to the green lot within the online platform C-sar to allow it to show up in Roasting Intelligence: 

1. Log in to the online platform C-sar
2. Navigate to the (Green) Inventory tab on the main menu bar. You will be directed to the (Green) Inventory overview page.
3. Select the lot you wish to use in Roasting Intelligence and click Adjust weight.
   
4. In the lot editor, click Update weight.
   You don't need to make changes—just click Update weight to restore the lot's visibility in Roasting Intelligence.
5. Click the Synchronize button in Roasting Intelligence to update your Green Inventory. The lot will then appear in your selection list.

The Sample roaster is not marked as a Production roaster

1. Log in to the online platform C-sar.
2. Navigate toSettings on the main menu bar. Select Machines. 
3. Select your roast machine and click onEdit.
4. Navigate to the Usage section and select Production. 
   

   

5. Click on Update machine. 

If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com.