Understanding External Order Statuses

This article will introduce the different external Order statuses.




What significance do the statuses hold for you?


By examining the various external Order statuses, you can:

  • Identify which orders require immediate attention and which can be addressed later.
  • Streamline your workflow, ensuring that high-priority orders are processed promptly while minimizing delays in fulfillment.
  • Enhance customer satisfaction by tracking statuses. This will allow you to provide timely updates on their orders, ultimately leading to a more organized and efficient order management process.

Exploring different external Order statuses 

All orders will be synchronized regardless of their status.


By following the steps below, you can view the external Order statuses

  1. Log in to the online platform C-sar.
  2. Navigate to Commerce on the main menu bar.
  3. Select Orders. You will be directed to the Orders Overview page
  4. Orders can have the following external status
    • Pending
    • Processing
    • On hold
    • Closed
    • Cancelled

Screenshot 2024-11-05 at 13.29.13

In this table, you will find a detailed overview of the various external Order statuses within Cropster, categorized by the respective external shops:


External Order status in Cropster  WooCommerce Shopify
The new statuses will become accessible only when a fulfillment service is activated in Shopify.
ShipStation
Pending Pending Open
Restocked
Unfulfilled
Awaiting Payment
Processing Processing
Pending Fulfillment
Scheduled
In progress
Partially fulfilled
Awaiting Shipment
On hold On hold On hold On hold
Closed  Completed
Fulfilled
Shipped
Canceled  Canceled, Failed, Refunded, Trash
Request declined 
Canceled 

 

Discover more about the specific Order statuses associated with each external shop. The following links will direct you to the Helpdesk resources for each external shop.


Related content


Congratulations! You are now equipped to distinguish between the various external Order statuses.

Your opinion matters. If you have further questions, feedback, or concerns, please feel free to submit a support ticket directly from support.cropster.com.