The following article will explain how to reset your BrewBeacon and also how to resolve additional issues.
For further details on the installation of the BrewBeacon, please find the official Product Manual here.
It's important to know whenever a question occurs besides the Helpdesk , our dedicated team is also here to help you.
If you require additional assistance in resolving the problem, do not hesitate to reach out for guidance by submitting a ticket . We are here for you.
Resetting the BrewBeacon
There are two reset options available:
- Soft reset: It erases the WiFi password protecting the device's access point.
- Factory reset: It erases all user data from the device (including WiFi credentials, Cropster Cafe pairing credentials and Brew data).
- Press and hold the
Reset button for a specific around of time. - After pressing the Reset button, LED1 starts flashing while LED2 turns on.
The following table describes the following:
- The hold times
- The LED states
- The resulting action if the Reset button is let go in the corresponding phase.
| Time | LED2 | Result |
| 0 to 5 s | On | - |
| 5 to 10 s | Flashing slowly | Perform soft reset |
| 10 to 15 s | On | - |
| 15 to 20 s | Flashing fast | Perform factory reset |
If you hold the 
Reset button for more than 20 seconds, the reset process will be canceled, and both LEDs will go back to showing the normal status of the device.
Resolving additional issues
- Flow meter alarm or other machine error notification
- Brews aren't synced to Cropster Cafe
- The Brews Table shows 'Unknown' Grouphead
- The Brews Table shows estimated timestamps
Flow meter alarm or other machine error notification
If you see a flow meter alarm or another error notification on the machine, it could mean that your BrewBeacon is not installed correctly or requires external power.
- Turn off your machine and disconnect it from the power source.
- Ensure that all cables are securely connected and properly routed according to the installation instructions provided.
- If your machine is not currently connected to external power, this may be the reason for the flow meter alarm:
- Power BrewBeacon with a micro-USB power adapter.
- All other cables remain in place.
- Verify power .
In case you need to change power supply, there is no need to disconnect and/or reconnect the machine in your Cropster Cafe account. Simply turn the power on and start tracking your Brews.
Brews aren't synced to Cropster Cafe
First, you need to access the BrewBeacon settings page and verify each step has a green checkmark.
At times, a warning may appear on the settings page next to the WiFi setup step.
This warning signals that the device is having trouble connecting to the Cropster Cafe server. In most cases, this warning will go away after a few seconds.
If the warning persists, please check your internet connection. Also, if you have recently made changes to your Cafe WiFi, make sure to update the WiFi connection settings here.
If the Brews are not syncing to Cropster Cafe, please refrain from pressing the Disconnect button on the online platform C-sar.
Even if brews aren't syncing to the online platform, they are cached on the BrewBeacon until the sync issue is resolved.
Disconnecting the machine from C-sar will result in the permanent loss of this brew data, as the BrewBeacon will need to undergo a factory reset in order to reconnect again.
The Brews Table shows 'Unknown' Grouphead
This means you are getting data from a grouphead you don’t expect.
Turn off the machine power supply and consider all Installation instructions when checking the wiring.
- Log in to the online platform C-sar .
- Navigate to Cafe on the main menu bar. You will be directed to the Telemetry Insights page.
- Scroll down to the Groupheads section on the bottom of the page.
- Verify that the number of Groupheads displayed matches the actual number of Groupheads on your espresso machine.
- Check the BrewBeacon wiring.
The cables from group 1’s Solenoid Sensor and Flow meter Connector are pairwise connected to Cropster BrewBeacon Input Group 1, those from group 2 to Input Group 2, etc.
In case you need to change wiring, there is no need to disconnect and/or reconnect the machine in your Cropster Cafe account. Simply turn the power on and start tracking Brews.
The Brews Table shows estimated timestamps
This means that the device did not have real-time (most likely due to a failed internet or WiFi connection). The Brews made in this period are still recorded, but we can only estimate the time when they were made.
- Log in to the online platform C-sar .
- Navigate to Cafe on the main menu bar. You will be directed to the Telemetry Insights page.
- Click Go to dial in.
- Select Brews.
💡It will display the specific Brews associated with the selected machine.
- If your latest Brews have regular timestamps, everything is restored.
- If no Brews are being synced, access the BrewBeacon settings page and verify the WiFi connection.
- Once the connection is restored, brews will be synced and show accurate timestamps again.
If this happens regularly, your internet connection may be unreliable.
- Try to change the WiFi network for the BrewBeacon, or try to improve your WiFi or internet connectivity.
- Avoid to turn your machine off and on.
💡 If the BrewBeacon reboots without being able to access internet, the timestamps of Brews done in this boot cycle will be estimations.
Related content
- Connecting your BrewBeacon to your Cropster Cafe account
- How to verify the WiFi network frequency (Mac only)
Congratulations! You are now ready to troubleshoot your BrewBeacon Connection.
Your opinion matters. If you have further questions, feedback or concerns, please feel free to reach out by submitting a support ticket directly from support.cropster.com.