Getting Started
      Back to home
      1. Helpdesk : Cropster
      2. Cropster Commerce
      3. Getting Started

      Setting up the ShipStation Integration for Commerce

      This manual explains how to connect your ShipStation account to your Cropster account.

      This article is for users new to integrating their shop with Cropster.

      If you have previously set up a shop integration (e.g., Shopify), please take a look at the specific steps provided in the following article for more help.

      Getting Started


      First, we recommend that you have two tabs open:

      1. Your ShipStation account.
      2. The online platform C-sar.

      To get started, the first step is to find your API Keys in your ShipStation account.

      Finding the API Keys in your ShipStation account

      As part of recent updates to their subscription plans, ShipStation now offers API access exclusively to users with "Scale" plans or higher.

      To learn more about their subscription options and what features are included, please refer to the pricing page on ShipStation's website.


      By following the steps below, you can easily find the API Keys in ShipStation: 

      1. Log in to your ShipStation account. 
      2. Navigate to My Profile on the top right side of the main menu bar.
      3. Select Account. 
      4. Scroll down to API settings. 
        Screenshot 2024-10-08 at 15.32.57
      5. The API Keys section is at the page's bottom.
        Screenshot 2024-10-08 at 15.38.10

       

      Regenerating API Keys will invalidate the previous ones permanently.

       

       Connecting ShipStation with Cropster 


      By following the steps below, you can connect your ShipStation account with Cropster:

      1. Log in to the online platform C-sar. 
      2. Navigate to the gear-png Gear icon and select Commerce settings. 
      3. Select Integrations on the left side of the page. You will be directed to the Integrations overview page. 
        Screenshot 2025-02-06 at 11.08.05
      4. Click +Add Integration. 
      5. Select ShipStation.
      6. Enter the following details:
        * indicates mandatory fields
        Screenshot 2024-10-15 at 13.23.41
        • *Custom name: It can be customised to help identify the source store for imported products and orders.
        • *Customer type
          • Wholesale
          • Retail 
        • *Shop URL
        • *API Key
        • *API Secret
        • *Sync start date: The Sync start date can be set up to 30 days in the past and cannot be changed after the initial synchronization.
      7. Click Create Integration. 
      8. After successfully creating the Integration, you will be directed to the Integrations details page, where you can review and manage your settings.
      9. You can now proceed to map your Products.

      Mapping Products from ShipStation

      By following the steps below, you can map products from ShipStation:

      Before you proceed, please take note of the following important information:

      • ShipStation treats each product variant as an individual product. Each product includes all relevant variant information.
      • You need to ensure that each product in ShipStation has a name to prevent errors in Cropster.
      • When synchronizing many products for the first time, please note that ShipStation enforces a rate limit. The process will run in the background, so it may take a few minutes to complete.
         
      1. Click Synchronize on the Integrations overview page. 
        Screenshot 2024-10-10 at 09.52.24
      2. You will be directed to the Map new products and variants page. 
      3. Choose the new products you want to map by checking the corresponding checkboxes next to each item.
      4. Begin typing the *Product name in Cropster into the designated field, or select it from the dropdown menu that appears.
        * indicates mandatory fields
      5. Click Next step.
      6. Click on the Next step button.
        Screenshot 2025-06-11 at 15.22.15-1

      7. On the next screen, you will see the ShipStation product variants that need to be manually mapped. At this point, you will need to enter the required information as specified below:
        * indicates mandatory fields

        • *Unit
        • *Grind style 
      8. Click Next step. 
      9. Click Save and finish. 
      10. You will be directed to the Products overview page. 

      Setting up an Order in ShipStation


      By following the steps below, you can create an order in ShipStation: 

      1. Log in to your ShipStation account. 
      2. Navigate to Orders on the main menu bar. 
      3. Select New Order.
        Screenshot 2024-10-11 at 08.36.09
      4. Enter the following details:
        * indicates mandatory fields
        • Name*
        • Country*
        • Address*
        • City*
        • State*
        • Postal code*
        • Phone
        • Email
      5. Scroll down to the Order Line Items section. 
      6. Enter the following details:
        • SKU
        • Name
        • Quantity
        • Price
      7. To include additional products in your order, simply click the +Add a Line Item button and continue adding items until your order is complete.
        Screenshot 2024-10-11 at 08.43.10
      8. Click Save Order to finalize. 
        By selecting the dropdown next to Save Order, you can save your current order and create another one without leaving the page.
      9. You will be directed to the Order details page on ShipStation. 
        Screenshot 2024-10-11 at 08.50.16-1
      10. In this section, you can also customize additional details across various categories:
        • Shipment Details
        • Shipment Items
        • Notes
        • Customer Communication
        • Shipment Activity
        • Configure Shipment
        • Other Shipping Options
      11. Navigate back to the online platform, C-sar.
      12. Select Commerce > Orders. 
      13. Click on the Synchronize button. Your ShipStation order will appear on the Orders overview page. 

       

      FAQs


      Why is the Sync start date important? 

      The mapping of Orders and Products will be determined by the selected Sync start date. The Products created before the Sync start date will only appear in the Product mapping after an Order containing that specific Product has been placed.

      I'm unable to view the Products during the mapping process. What can I do?

      You have two options available to resolve this issue.

      Select a Sync start date that is 30 days earlier than the current date:

      1. Delete the current ShipStation integration.
      2. Connect ShipStation once again with Cropster.
      3. Set the *Sync start date 30 days before.

      In this case, you need to manually archive outdated Orders. 


      Select a Sync start date that matches today's date:

      1. Delete the current Shipstation integration.
      2. Connect ShipStation once again with Cropster.
      3. Map the Products one by one when new Orders come in. 

      Is it possible to synchronize products at a later time if I missed the initial synchronization?

      1. Click on the cropster.freshdesk.comensupportsolutionsarticles228552-how-to-synchronize-the-rihitSynchronize button on the Integrations overview page. 
      2. You will be directed to the Map new products and variants page. 
      3. Click on the respective checkbox to include previously ignored or unlinked products. 
      4. Choose the Products you want to map and proceed by following the mapping steps outlined.

      Related content

      Congratulations! You have successfully connected your ShipStation account with Cropster!

      Your opinion matters. If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com.