Setting up the ShipStation Integration for Commerce

This manual explains how to connect your ShipStation account to your Cropster account.

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• Getting Started
  • Finding the API Keys in ShipStation

• • Connecting ShipStation to Cropster 
• Mapping Products from ShipStation
• Setting up an Order in ShipStation
• FAQs

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Getting Started

First, we recommend you to have two tabs open:

1. Your ShipStation account.
2. The online platform C-sar.

Finding the API Keys in your ShipStation account

By following the steps below you can easily find the API Keys in ShipStation: 

1. Log in to your ShipStation account. 
2. Navigate to My Profile on the top right side of the main menu bar.
3. Select Account. 
4. Scroll down to API settings. 
   💡 You can also access it by navigating to Add-Ons > Account > API settings.
   
5. The API Keys section is located at the bottom of the page.
   💡 Regenerating API Keys will invalidate your previous set of API Keys and cannot be undone. 
   

Connecting ShipStation with Cropster 

By following the steps below you can connect your ShipStation account with Cropster:

1. Log in to the online platform C-sar. 
2. Navigate to the Gear icon on the top right side of the page and select Commerce settings. 
3. Select Integrations on the left side of the page. You will be directed to the Integrations overview page. 
   
4. Click +Add Integration. 
5. Select ShipStation.
6. Enter the following details:
   * is indicating mandatory fields.
   
   
   • *Custom name
     💡 It can be customized to help you easily identify the specific store from which imported products and orders originate.
   • *Customer type
     • Wholesale
     • Retail 
   • *Shop URL
   • *API Key
   • *API Secret
   • *Sync start date 
     💡 The Sync start date can be a maximum of 30 days in the past. This cannot be changed after the first synchronization. 
7. Click Create Integration. 
8. After successfully creating the Integration, you will be directed to the Integrations details page, where you can review and manage your settings.
9. Now that your integration is set up, you can proceed to map your Products .

Mapping Products from ShipStation

1. Click Synchronize on the Integrations overview page. 
   💡 When synchronizing a large number of products for the first time, please be aware that ShipStation imposes a rate limit. The synchronization process will take place in the background, so you may need to wait a few minutes for it to complete.
   
2. You will be directed to the Map new products and variants page. 
3. Choose the new products you want to map by checking the corresponding checkboxes next to each item.
4. Begin typing the *Product name in Cropster into the designated field, or select it from the dropdown menu that appears.
   * is indicating a mandatory field
   
   
5. Click Next step.
6. You can proceed by clicking on the Next step button without any further action required.
   

7. On the next screen, you will see the ShipStation product variants that need to be manually mapped. At this point, you will need to enter the required information as specified below:
   * is indicating mandatory fields

   • *Unit
   • *Grind style 
8. Click Next step. 
9. Click Save and finish. 
10. You will be directed to the Products overview page. 

Setting up an Order in ShipStation

By following the steps below you can create an order in ShipStation: 

1. Log in to your ShipStation account. 
2. Navigate to Orders on the main menu bar. 
3. Select New Order.
   
4. Enter the following details:
   * is indicating mandatory fields
   • Name*
   • Country*
   • Address*
   • City*
   • State*
   • Postal code*
   • Phone
   • Email
5. Scroll down to the Order Line Items section. 
6. Enter the following details:
   
   • SKU
   • Name
   • Quantity
   • Price
7. To include additional products in your order, simply click the +Add a Line Item button and continue adding items until your order is complete.
   
8. Click Save Order to finalize. 
   💡 By selecting the dropdown next to Save Order, you can choose to save your current order and immediately create another one, allowing you to stay on the same page without interruption.
9. You will be directed to the Order details page on ShipStation. 
   
10. In this section, you can also customize additional details across various categories:
    • Shipment Details
    • Shipment Items
    • Notes
    • Customer Communication
    • Shipment Activity
    • Configure Shipment
    • Other Shipping Options
11. Navigate back to the online platform C-sar.
12. Select Commerce > Orders. 
13. Click on the Synchronize button. 
14. Your ShipStation order will appear on the Orders overview page.

FAQs

Why is the Sync start date important? 

The mapping of Orders and Products will be determined by the selected Sync start date. The Products created before the Sync start date will only appear in the Product mapping after an Order containing that specific Product has been placed.

I'm unable to view the Products during the mapping process. What can I do?

You have two options available to resolve this issue.

Select a Sync start date that is 30 days earlier than the current date:

1. Delete the current ShipStation integration.
2. Connect ShipStation once again with Cropster.
3. Set the *Sync start date 30 days before.

Select a Sync start date that matches today's date:

1. Delete the current Shipstation integration.
2. Connect ShipStation once again with Cropster.
3. Map the Products one by one when new Orders come in. 

Is it possible to synchronize products at a later time if I missed the initial synchronization?

If you overlooked synchronizing your Products and need to do so now, don’t worry!
You can still initiate the synchronization process at any time by following the steps below: 

1. Click on the Synchronize button on the Integrations overview page. 
2. You will be directed to the Map new products and variants page. 
3. Click on the respective checkbox to Include previously ignored or unlinked products. 
   
4. Choose the Products you want to map and proceed by following the mapping steps outlined.

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Related content

• Getting Started with Cropster Commerce
• How to switch to ShipStation
• Managing Profile Groups
• How to disconnect my shop integration from Cropster 

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Congratulations! You have successfully connected your ShipStation account with Cropster!

Your opinion matters. If you have further questions, feedback, or concerns, please feel free to reach out by submitting a support ticket directly from support.cropster.com.