Setting up the ShipStation Integration for Commerce

This manual explains how to connect your ShipStation account to your Cropster account.



This particular manual is designed for users who are new to integrating their shop with Cropster.

If you have previously set up a shop integration (e.g. Shopify), please take a look at the specific steps provided in the following manual  for more help.


Getting Started


First, we recommend you to have two tabs open:

  1. Your ShipStation account.
  2. The online platform C-sar.

To get started, the first step is to find your API Keys in your ShipStation account.

Finding the API Keys in your ShipStation account

By following the steps below you can easily find the API Keys in ShipStation

  1. Log in to your ShipStation account
  2. Navigate to My Profile on the top right side of the main menu bar.
  3. Select Account
  4. Scroll down to API settings
    💡 You can also access it by navigating to Add-Ons > Account > API settings.
    Screenshot 2024-10-08 at 15.32.57
  5. The API Keys section is located at the bottom of the page.
    💡 Regenerating API Keys will invalidate your previous set of API Keys and cannot be undone. 
    Screenshot 2024-10-08 at 15.38.10

Connecting ShipStation with Cropster 


By following the steps below you can connect your ShipStation account with Cropster:
  1. Log in to the online platform C-sar
  2. Navigate to the gear-png Gear icon on the top right side of the page and select Commerce settings
  3. Select Integrations on the left side of the page. You will be directed to the Integrations overview page
    Screenshot 2025-02-06 at 11.08.05
  4. Click +Add Integration. 
  5. Select ShipStation.
  6. Enter the following details:
    * is indicating mandatory fields.
    Screenshot 2024-10-15 at 13.23.41
    • *Custom name
      💡 It can be customized to help you easily identify the specific store from which imported products and orders originate.
    • *Customer type
      • Wholesale
      • Retail 
    • *Shop URL
    • *API Key
    • *API Secret
    • *Sync start date 
      💡 The Sync start date can be a maximum of 30 days in the past. This cannot be changed after the first synchronization. 
  7. Click Create Integration
  8. After successfully creating the Integration, you will be directed to the Integrations details page, where you can review and manage your settings.
  9. Now that your integration is set up, you can proceed to map your Products .

Mapping Products from ShipStation

Before you proceed, please take note of the following important information:

Unlike Shopify, ShipStation does not support variable Products; instead, each Product variant is treated as an individual Product.

Each Product is structured to include all relevant variant information.

  1. Click Synchronize on the Integrations overview page
    💡 When synchronizing a large number of products for the first time, please be aware that ShipStation imposes a rate limit. The synchronization process will take place in the background, so you may need to wait a few minutes for it to complete.
    Screenshot 2024-10-10 at 09.52.24
  2. You will be directed to the Map new products and variants page
  3. Choose the new products you want to map by checking the corresponding checkboxes next to each item.
  4. Begin typing the *Product name in Cropster into the designated field, or select it from the dropdown menu that appears.
    * is indicating a mandatory field
    Screenshot 2024-10-10 at 10.33.22
  5. Click Next step.
  6. You can proceed by clicking on the Next step button without any further action required.
    Screenshot 2024-10-10 at 10.38.43
  7. On the next screen, you will see the ShipStation product variants that need to be manually mapped. At this point, you will need to enter the required information as specified below:
    * is indicating mandatory fields

    • *Unit
    • *Grind style 
  8. Click Next step
  9. Click Save and finish
  10. You will be directed to the Products overview page

Setting up an Order in ShipStation


By following the steps below you can create an order in ShipStation

  1. Log in to your ShipStation account
  2. Navigate to Orders on the main menu bar. 
  3. Select New Order.
    Screenshot 2024-10-11 at 08.36.09
  4. Enter the following details:
    * is indicating mandatory fields
    • Name*
    • Country*
    • Address*
    • City*
    • State*
    • Postal code*
    • Phone
    • Email
  5. Scroll down to the Order Line Items section
  6. Enter the following details:
    • SKU
    • Name
    • Quantity
    • Price
  7. To include additional products in your order, simply click the +Add a Line Item button and continue adding items until your order is complete.
    Screenshot 2024-10-11 at 08.43.10
  8. Click Save Order to finalize. 
    💡 By selecting the dropdown next to Save Order, you can choose to save your current order and immediately create another one, allowing you to stay on the same page without interruption.
  9. You will be directed to the Order details page on ShipStation. 
    Screenshot 2024-10-11 at 08.50.16-1
  10. In this section, you can also customize additional details across various categories:
    • Shipment Details
    • Shipment Items
    • Notes
    • Customer Communication
    • Shipment Activity
    • Configure Shipment
    • Other Shipping Options
  11. Navigate back to the online platform C-sar.
  12. Select Commerce > Orders
  13. Click on the Synchronize button
  14. Your ShipStation order will appear on the Orders overview page.

FAQs

Why is the Sync start date important? 

The mapping of Orders and Products will be determined by the selected Sync start date. The Products created prior to the Sync start date will only appear in the Product mapping after an Order containing that specific Product has been placed.

I'm unable to view the Products during the mapping process. What can I do?

You have two options available to resolve this issue.

Select a Sync start date that is 30 days earlier than the current date:

  1. Delete the current ShipStation integration.
  2. Connect ShipStation once again with Cropster.
  3. Set the *Sync start date 30 days before.

In this case, you need to manually archive outdated Orders


Select a Sync start date that matches today's date:

  1. Delete the current Shipstation integration.
  2. Connect ShipStation once again with Cropster.
  3. Map the Products one by one when new Orders come in. 

Is it possible to synchronize products at a later time if I missed the initial synchronization?

If you overlooked synchronizing your Products and need to do so now, don’t worry!
You can still initiate the synchronization process at any time by following the steps below: 

  1. Click on the cropster.freshdesk.comensupportsolutionsarticles228552-how-to-synchronize-the-rihitSynchronize button on the Integrations overview page. 
  2. You will be directed to the Map new products and variants page
  3. Click on the respective checkbox to Include previously ignored or unlinked products. 
    Screenshot 2024-10-10 at 10.52.30
  4. Choose the Products you want to map and proceed by following the mapping steps outlined.

Related content


Congratulations! You have successfully connected your ShipStation account with Cropster!

Your opinion matters. If you have further questions, feedback, or concerns, please feel free to reach out by submitting a support ticket directly from support.cropster.com