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      How to find the 'CropsterRoastingIntelligence' folder on your computer 

      This article explains how to find the 'CropsterRoastingIntelligence' folder on your computer if Roasting Intelligence (RI) doesn't launch.

      The issue

      Unable to launch Roasting Intelligence (RI) to submit log files to Customer Support.

      The solution

      Locate the 'CropsterRoastingIntelligence' folder on your computer and attach it to your email.

      Depending on your operating system, follow the steps below: 


      MacOS

      1. Search for the CropsterRoastingIntelligence folder through Finder.
      2. Open the CropsterRoastingIntelligence folder.
      3. Two-finger click the default folder for more options, then click the Compress [file name]" (i.e., default).
      4. Attach the file to your email.

       

      Windows: 

      1. Search for the CropsterRoastingIntelligence folder through the search bar.
      2. Open the CropsterRoastingIntelligence folder.
      3. Right-click the default folder for more options, then hover over Send, to then click the Compressed (zipped) folder.
      4. Attach the file to your email. 

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      Congratulations! You learned how to find the 'CropsterRoastingIntelligence' folder on your computer.

      Your opinion matters. If you have further questions, feedback, or concerns, please submit a support ticket directly from support.cropster.com.