This article explains how to synchronize the Roasting Intelligence (RI) with the online platform C-sar.
Synchronizing the Roasting Intelligence (RI)
The Roasting Intelligence (RI) automatically syncs when logging in and shutting down.
By clicking on the Synchronize 
button, you can manually synchronize the Roasting Intelligence (RI) with the online platform C-sar.
You can also see when the Roasting Intelligence (RI) was last synced at the top of the screen. 
Roasting Intelligence (RI) will also work offline. As soon as you connect again to the internet, all roasts, green inventory, and schedules will be synced automatically.
Contacting Customer Support
In case Roasting Intelligence (RI) does not sync, we recommend you do the following:
- Check the internet connection and sync again.
- Close and restart the Roasting Intelligence (RI) app.
If you have completed the first two steps below and the Roasting Intelligence (RI) still doesn't sync, we recommend you contact Customer Support.
By following the steps below, you can easily submit a ticket to Customer Support via the Roasting Intelligence (RI):
- Navigate to the Support button on the top left side of the screen.
- Enter the following information:
* indicates mandatory fields- *Subject
- *Description: If you have previously communicated with a Cropster representative, kindly mention their name in the description field.
- Submit.
Please note that requests for TeamViewer support will only be accepted after we evaluate the issue and schedule an appointment with your designated Cropster support contact.
Related content
Congratulations! You are now ready to synchronize the Roasting Intelligence (RI) with the online platform C-sar.
Your opinion matters. If you have further questions, feedback, or concerns, please feel free to submit a support ticket directly from support.cropster.com.
