How to synchronize the Roasting Intelligence (RI)

 

The following article and its screenshots refer to the Roasting Intelligence (RI5). 

In case you previously used the Roasting Intelligence (RI4) we kindly invite you to check the newly improved features of RI5. 

To upgrade to RI5, please download the Roasting Intelligence (RI5).

 


 

Synchronizing the Roasting Intelligence (RI)


The Roasting Intelligence (RI) automatically syncs when logging in and shutting down. 

By clicking on the Synchronize SyncIcon@2x button, you can manually synchronize the Roasting Intelligence (RI) with the online platform C-sar
💡 You can also see when the Roasting Intelligence (RI) was last synced on the top of the screen. 
Screenshot 2024-01-09 at 14.28.28

📝 The Roasting Intelligence (RI) will also work offline. As soon as you connect again to the internet, all roasts, green inventory, and schedules will be synced automatically.

 

Contacting Customer Support 


In case the Roasting Intelligence (RI) does not sync, we recommend you do the following: 

  • Check the internet connection and sync again.
  • Close and restart the Roasting Intelligence (RI) app.

If you have completed the first two steps below and the Roasting Intelligence (RI) still doesn't sync, we recommend you contact Customer Support.

By following the steps below you can submit a ticket to Customer Support via the Roasting Intelligence (RI):

  1. Navigate to the bottom left side of the page and click on Support.
  2. Provide a *Subject and a Description* of the issue. 
    *is indicating mandatory fields.
    Screenshot 2024-01-09 at 14.31.03
  3. Click on Submit.

By submitting a ticket via the Roasting Intelligence (RI), your log files will be automatically attached. If you choose to contact Customer Support via our contact form, you need to attach the log files manually. 



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Congratulations! You are now ready to synchronize the Roasting Intelligence (RI) with the online platform C-sar. 

Your opinion matters. If you have further questions, feedback, or concerns, please feel free to reach out by submitting a support ticket directly from support.cropster.com