Helpdesk : Cropster

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Helpdesk : Cropster

Online Platform (C-sar)

Online Platform (C-sar)

Reports

Using the Quality compare report

Using the Inventory Report

Using the Roast Goal report

Using the Production Report

Samples

How to use the Sensorial history

How to transfer a sample to the production inventory

Sharing lot information using SLIC (for coffee traders)

How to import sample information to Cropster using SLIC

Managing Samples

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Roasts

Managing Profiles

How to archive a profile

How to create a post-roast blend

How to create a pre-roast blend

Setting a Reference Curve

Using Roast Goals

How to schedule a post-roast blend

How to create a roast online (Roast Designer)

How to access the history of references (restoring a past reference/ removing a reference)

Why can't I set a reference curve

Setting up a Roast schedule (for single origins and pre-roast blends)

How to roast without a profile

How to edit a completed roast

Managing Profile groups

Green lot is unavailable when editing the lot used on a completed roast

Bulk-archiving unused profiles

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Quality

How to export sensorial/cupping session data

Using Sensorial sessions

Creating a Sensorial session

How to exclude a cupper's score from a session

Using Physical Analysis

Using the Quality module

Setting up the Lab

Setting up a double-blind cupping session

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Account

How to generate API credentials

How to add/remove a machine

How to add/remove roast technicians

How to upgrade/view my current subscription plan

How to reset my password

How to change my account preferences

How to assign billing permissions

How to cancel/pause my subscription

How to update the billing information in Cropster

How to add and remove users (user permissions)

How to change my personal user preferences

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Orders

Setting up the Orders module

How to use product bundles

The Orders module integration

Managing orders (advanced order management)

General

How to clear browser cache

How to export Cropster data to share lot/roast data with others

First steps with Cropster - Manual list

How to unsubscribe from Daily Roast Update emails

Managing Locations

How to change the email address of a user

What is an ID-tag

What are Cropster's options to export data

Using Projects

How to share lot information to external parties

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Green Inventory

How to manage consumed lots

How to access my consumed green inventory

Managing Green inventory