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      1. Helpdesk : Cropster
      2. Online Platform (C-sar)
      3. Account

      How to cancel/pause my subscription

      Cancel subscription

      We would hate to see you go!

      If you are certain you want to cancel your Cropster subscription, please log in to the online platform C-sar. 

      1. Click Gear symbol > Account in the upper right corner.
      2. Go to Billing Information in the sidebar. 
      3. Click Request Cancellation.
      4. Please enter your reason for the cancellation and click Request account cancellation.

      Note: The request may take a few days to process. Please note that all your data (e.g. roasts, users, etc.) will be permanently deleted upon cancellation.

      Pause subscription

      If you want to pause your subscription for a few weeks, follow the steps below:

      1. Log in to the online platform C-sar. 
      2. Click Gear symbol > Account in the upper right corner.
      3. Go to Billing Information in the sidebar. 
      4. Click Request Cancellation.
      5. Choose I would like to pause my account and return later from the drop-down menu. 
      6. Click Request account cancellation.
      7. Your account manager will get in touch with you.