Note: A machine addition/deletion request may take up to 24 hours (Mon-Fri) to process.
Adding a roast machine
To add a new machine to your account, follow the steps below:
- Log in to the online platform C-sar.
- Click on the Gear-symbol > Machines in the upper right corner.
- Click Request an additional machine
- Enter your machine's details:
- Machine type: Choose your machine from the drop-down
- Manufacturing year: This helps us figuring out how to connect your roaster with Cropster.
- Capacity: The maximum capacity of the roast machine.
- Usage: When a machine is marked as a sample roaster, you will only be able to roast samples (SG-numbers).
- Location: When you are operating in different locations, assign your roaster to a specific location. When a machine is assigned to a location, you will only be able to roast green lots that are assigned to the same location.
- Replacement for: If you want to replace a current machine with a new one, choose the machine you want to replace to avoid additional costs.
- Additional information: Add a personal message (optional).
- Click Send to submit your request.
Note: Once we have received the machine request, we will add the machine to your account and provide you with information regarding the setup.
Removing a roast machine
To remove a machine from your account, follow the steps below:
- Log in to the online platform C-sar.
- Click on the Gear-symbol > Machines in the upper right corner.
- Click the Trashcan icon next to the machine you want to remove.
- Confirm your request in the prompt, and support will remove the machine from your account and invoices.

Note: Don't worry, deleting the machine won't delete or alter the data related to this machine.
